FAQ

How will I know if it’s a good fit?

Therapy has both practical and emotional aspects.

On the practical level, there may be specific characteristics you are looking for and may want to keep in mind:

• Do I want structured sessions or a more fluid approach?

• Do I want to focus on learning concrete skills or allow for more exploration?

On the emotional level, trust how you feel:

• Do I feel understood?

• Do I feel cared for?

You can address these questions with your therapist and collaborate on how to make it work. It is also okay if you decide to not continue with your therapist. The most important thing is that you find the right match for you.

If you’d like to change therapists, we can match you with another Bold Psych therapist or provide you with contact information for other group practices and therapists.

What are the payment options?

Blue Cross Blue Shield (BCBS) and Anthem
We take in-state and out-of-state BCBS plans (HMO/PPO/Indemnity). Anthem is also a part of BCBS. Depending on your insurance plan, fee coverage varies.

Out-of-network (OON)
If you have non-BCBS insurance, your insurance company may pay for OON therapy. HMO plans, however, do not cover OON services.

Insurance plans (PPO/POS) that cover OON therapy for our clients:

• Aetna

• Allways/Mass General Brigham

• Cigna

• Harvard Pilgrim

• UHC

• Tufts

Out-of-network PPO/POS plans typically reimburse clients for 50-80% of session costs, with some plans covering 100% of the costs.

For both BCBS and OON plans, we have a service that will submit claims for you.

Private pay
If you decide to not use your insurance, there is the option of private pay.

With this option, there are no insurance companies that will require a diagnosis, assess for the “medical necessity” of your therapy, or determine the frequency or duration of treatment. Prior to treatment, you will also receive a “Good Faith Estimate”, which includes the total cost of services.